Thank you for visiting www.duckys.ph.
 
DUCKYS Playschool & Childcare Centre (“DUCKYS”), located in Tambo, Lipa City, and operated by Duck Ventures Inc., respects and protects your privacy in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations (IRR), and all applicable issuances of the National Privacy Commission (NPC).
This Privacy Policy explains how we collect, use, store, share, and protect the personal information of parents/guardians, students, website users, and individuals who interact with us online or onsite.
 
By using our website or services, you agree to the practices described in this Policy.

ABOUT US
This Privacy Policy applies to:
 
DUCKYS Playschool & Childcare Centre
Tambo, Lipa City, Philippines
 
Operator:
Duck Ventures Inc.
Unit 2302 Antel Global Corporate Center, Doña Julia Vargas Ave.,
Brgy. San Antonio, Ortigas Center, Pasig City 1605, Philippines.

OUR PRIVACY COMMITMENT
DUCKYS upholds your rights as a Data Subject and ensures that all personal and sensitive personal information under our custody is:

• collected for legitimate purposes,

• processed lawfully and fairly,

• protected using organizational, physical, and technical safeguards, and

• retained only for as long as necessary.

We do not sell, rent, or trade personal data.
 
SERVICES COVERED BY THIS POLICY
This Privacy Policy applies to:

• Program enrollment and application

• Childcare and early education services

• Website inquiries and online forms

• Parent consultations

• Billing and financial processing

• Event coordination and communication

• Learning materials distribution

• Customer support

• CRM-based communication

• Website browsing and analytics
   

PERSONAL INFORMATION WE COLLECT
We may collect information in the following categories:
Information You Provide Directly;
From parents/guardians:

• Full Name

• Email Address

• Mobile or Landline Number

• Home Address

• Emergency Contact Person & Number

• Occupation (if voluntarily provided)

• Inquiry or application details

• Supporting documents submitted for enrollment

From or about the child:

• Child’s Full Name

• Age and Birthdate

• Academic level or program

• Special needs, allergies, or relevant health information (if voluntarily provided)
   

Sensitive Personal Information
As defined under the DPA, we may collect:

• Health information

• Developmental or learning-related information

• Behavioral or educational notes

• Any information necessary for the safety, wellbeing, or educational support of the child
   

We process sensitive data only with the explicit consent of the parent/guardian, or where otherwise allowed by law.

Information Collected Automatically
When you browse www.duckys.ph, we collect:

• IP address and general geolocation

• Device type and browser type

• Pages viewed and time spent

• Cookies and usage analytics
   

Payment Information
We do not store credit/debit card numbers.
Online payments (if offered) are processed via secure third-party payment platforms.
 
LAWFUL BASIS FOR PROCESSING
We process personal data only when permitted by the DPA, based on:

• Your consent (including parental/guardian consent for minors)

• Performance of a contract, such as enrollment and service delivery

• Compliance with legal and regulatory obligations applicable to educational and childcare institutions

• Protection of vitally important interests of the child or another person (e.g., safety or emergencies)

• Legitimate interests, provided they do not override fundamental rights
   

PURPOSES OF DATA PROCESSING
We use your personal data for the following legitimate purposes:

• Processing inquiries, applications, and enrollment

• Verifying identity and eligibility

• Coordinating classroom activities, events, and parent communication

• Managing billing, payments, and receipts

• Ensuring child safety, emergency response, and authorized pickup

• Providing learning updates and progress feedback

• Improving curriculum, services, and customer experience

• Sending announcements, newsletters, or promotions (optional; you may opt out anytime)

• Complying with legal, regulatory, and reporting requirements

DISCLOSURE AND SHARING OF PERSONAL INFORMATION
We do not sell or commercially share your data.
We may share your information only as legally permitted and only with:

Internal Personnel

• DUCKYS teachers, childcare staff, and administrators

• Duck Ventures Inc. head office & support teams

Third-Party Service Providers
We may disclose data to accredited partners who support our operations, such as:

• Cloud-based CRM providers

• Google Workspace services

• Meta / Facebook tools (for analytics or communication)

• IT and website developers

• SMS, email, and customer messaging platforms

• Payment processors

• Security personnel

• Logistics or courier partners (if delivering materials)

All third parties are bound by Data Processing Outsourcing Agreements (DPOA) or Data Sharing Agreements (DSA) in compliance with NPC Circulars.
 
Government Agencies
We may disclose data to public authorities only when required by law, court order, regulation, or lawful government request.
 
CROSS-BORDER DATA TRANSFERS
Because DUCKYS uses Google, Facebook/Meta, and cloud-based CRM platforms, some personal data may be transferred or stored outside the Philippines.
Such transfers are performed in compliance with:

• Section 21 of the DPA

• NPC Advisory on Cross-Border Personal Data Transfers

• Contractual, organizational, and technical safeguards ensuring equal or greater levels of protection

DATA STORAGE AND SECURITY
We apply strict security measures to safeguard personal data:

• Access limited to authorized personnel only

• Encrypted storage and secure servers

• Role-based access controls

• Secure physical storage for printed documents

• Regular monitoring, audit, and vulnerability assessments

• Data protection protocols aligned with industry standards

• Staff training on privacy and confidentiality

RETENTION OF PERSONAL INFORMATION
We retain data only as long as necessary for the purposes stated:

• Enrollment and student records: minimum of 5 years after completion or withdrawal

• Financial and transaction records: 5 years

• Communications, inquiries, and CRM data: up to 2 years or until no longer necessary

• Legal or regulatory requirements: as mandated by law

After the retention period, data is securely:

• deleted,

• anonymized, or destroyed
   

YOUR RIGHTS AS A DATA SUBJECT
Under the Data Privacy Act, you have the right to:

• Access your personal information

• Correct or update inaccurate data

• Withdraw consent

• Object to processing

• Request deletion of unnecessary or outdated data

• Data portability, where applicable

• Be informed of processing activities

• Lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, you may contact our DPO.
 
DATA BREACH RESPONSE
In the event of a personal data breach:

• DUCKYS will conduct an immediate investigation

• Affected individuals will be notified within 72 hours from discovery

• The National Privacy Commission will be notified within the statutory period

• Containment, mitigation, and corrective measures will be implemented promptly
   

 CHILDREN’S PRIVACY
We do not knowingly collect information directly from minors without the consent of a parent or legal guardian.
If we learn that a minor’s personal information was submitted without proper authorization, we will delete it immediately.
We obtain separate and explicit consent for the use of children’s photos or videos in:

• marketing materials

• social media posts

• public events

unless exempted under applicable laws.
 
USE OF COOKIES AND ANALYTICS
www.duckys.ph uses cookies to improve browsing performance and user experience.
Cookies may collect:

• anonymized usage data

• device/browser information

• site performance analytics

We use tools such as Google Analytics and Meta Pixel for aggregated, non-personally identifiable insights.
You may disable cookies in your browser settings, although the website may not function optimally.
 
THIRD-PARTY LINKS
Our website may contain links to external websites.
DUCKYS is not responsible for their content, privacy practices, or data handling procedures.
 
UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Significant changes will be posted on our website.
Continued use of our services constitutes acceptance of the updated policy.
 
CONTACT INFORMATION
For questions, concerns, or requests regarding your personal data, please contact our:
Data Protection Officer (DPO)
Email: dpo@duckys.ph
 
DUCKYS Playschool & Childcare Centre
Tambo, Lipa City, Philippines
 
Duck Ventures Inc. – Head Office
Unit 2302 Antel Global Corporate Center
Doña Julia Vargas Ave., Brgy. San Antonio
Ortigas Center, Pasig City 1605, Philippines